Optimize & Lower your costs with us Microsoft Licensing
We can tailor these licensing solutions to meet the specific needs of SMBs, helping them scale efficiently while ensuring the cost-effectiveness of their Microsoft Dynamics 365 investment.
Microsoft Dynamics 365 offers a highly adaptable pricing model, allowing small and medium-sized businesses (SMBs) to select plans and add-ons that align with their specific requirements. Each solution is built to scale alongside your business, providing advanced features, robust functionality, and access to state-of-the-art AI and analytics tools.
To find the most suitable solution and pricing for your needs, we recommend reaching out to our sales team for a personalized consultation and a tailored pricing plan. As a reseller, We can provide SMBs with the following Microsoft Dynamics 365 licensing options:
Microsoft Dynamics 365 Licensing & Pricing Guide (2026)
Official Microsoft Licensing & Pricing:
Microsoft Dynamics 365 Pricing Overview
Microsoft licensing is modular. You license:
- Apps
- Users
- Devices
- Storage
- AI add-ons
- Power Platform components
- Attach licenses
Which is Microsoft’s way of saying:
“Congratulations, your spreadsheet now needs a spreadsheet.”
Core Dynamics 365 Application Pricing
|
Dynamics 365 Application |
Typical Use Case |
Approx. List Price/User/Month |
|
Dynamics 365 Sales Professional |
SMB CRM |
$65 |
|
Dynamics 365 Sales Enterprise |
Advanced CRM + AI |
$105 |
|
Dynamics 365 Customer Service Professional |
Basic support desk |
$50 |
|
Dynamics 365 Customer Service Enterprise |
Omnichannel support |
$105 |
|
Dynamics 365 Finance |
Enterprise finance ERP |
$210 |
|
Dynamics 365 Supply Chain Management |
Manufacturing/logistics |
$210 |
|
Dynamics 365 Business Central Essentials |
SMB ERP |
$80 |
|
Dynamics 365 Business Central Premium |
Manufacturing + service mgmt |
$110 |
|
Dynamics 365 Marketing / Customer Insights Journeys |
Marketing automation |
Starting ~$1,700 tenant/month |
|
Dynamics 365 Customer Insights Data |
Customer Data Platform (CDP) |
Starting ~$1,700 tenant/month |
|
Dynamics 365 Field Service |
Work order & dispatch |
$105–$110 |
|
Dynamics 365 Team Members |
Light users |
$8 |
|
Device License |
Shared workstation/device |
~$40–$75 |
Pricing varies by region, contract, CSP discounts, nonprofit eligibility, and enterprise agreements.
Dynamics 365 Licensing Model Overview
- Full User License
Assigned per named user.
Examples:
- Sales Enterprise
- Finance
- Business Central Premium
Used by:
- sales reps
- finance users
- warehouse managers
- customer support agents
-
Team Member License
Low-cost access license.
Approx:
- $8/user/month
Supports:
- approvals
- read access
- simple updates
- time entry
- dashboards
Perfect for:
- executives
- approvers
- operations coordinators
-
Device Licenses
Shared physical device licensing.
Examples:
- warehouse kiosk
- retail terminal
- manufacturing station
Usually:
- cheaper than full user licenses
- ideal for shift workers
-
Base + Attach Licensing
This is the most important concept.
Example:
- User buys:
- Dynamics 365 Sales Enterprise = Base
- Add:
- Customer Service = Attach
Attach licenses are significantly discounted.
Typical attach pricing:
- ~$20–$35/user/month additional
This dramatically reduces multi-app licensing costs.
Dynamics 365 Business Central Licensing
|
License |
Price |
Includes |
|
Essentials |
~$80 |
Finance, purchasing, inventory, CRM |
|
Premium |
~$110 |
Manufacturing + Service Mgmt |
|
Team Member |
~$8 |
Light access |
Business Central is Microsoft’s strongest SMB ERP offering right now.
For startups & growth-stage SMBs, it usually delivers the best ROI-to-complexity ratio.
Dynamics 365 Sales Licensing
|
Edition |
Price |
Best For |
|
Sales Professional |
~$65 |
SMB sales teams |
|
Sales Enterprise |
~$105 |
Advanced automation |
|
Sales Premium |
~$150+ |
AI-driven enterprise sales |
Sales Premium includes:
- predictive forecasting
- conversation intelligence
- Copilot features
- advanced pipeline analytics
Dynamics 365 Customer Service Licensing
|
Edition |
Price |
|
Customer Service Professional |
~$50 |
|
Customer Service Enterprise |
~$105 |
Enterprise includes:
- Omnichannel
- AI suggestions
- SLA automation
- knowledge management
- voice/chat integrations
Dynamics 365 Finance Licensing
|
License |
Price |
|
Finance |
~$210/user/month |
Enterprise-grade ERP:
- GL/AP/AR
- budgeting
- global accounting
- compliance
- cash flow forecasting
Minimum seat requirements may apply for enterprise deployments.
Dynamics 365 Supply Chain Management Licensing
|
License |
Price |
|
Supply Chain Management |
~$210/user/month |
Includes:
- warehouse mgmt
- procurement
- manufacturing
- planning
- inventory optimization
Dynamics 365 Marketing / Customer Insights Licensing
Microsoft rebranded Marketing into Customer Insights Journeys.
|
Product |
Approx Pricing |
|
Customer Insights Journeys |
Starting ~$1,700/tenant/month |
|
Customer Insights Data |
Starting ~$1,700/tenant/month |
Capabilities:
- email automation
- customer segmentation
- lead nurturing
- event management
- customer profiles
- real-time journeys
Dynamics 365 Field Service Licensing
|
License |
Approx Price |
|
Field Service |
~$105/user/month |
Includes:
- work orders
- scheduling
- mobile technician app
- asset tracking
- IoT integrations
Storage Add-Ons
Dynamics includes default Dataverse/storage allocations
Additional storage pricing:
|
Storage Type |
Approx Monthly Cost |
|
Database Storage |
~$40/GB |
|
File Storage |
~$2/GB |
|
Log Storage |
~$10/GB |
Large CRM environments burn storage faster than people expect.
Especially:
- attachments
- emails
- AI conversation recordings
- customer service transcripts
Additional Users & Device Licensing
|
License Type |
Approx Price |
|
Team Members |
$8 |
|
Activity Users |
~$50 |
|
Device Licenses |
~$40–$75 |
Device licensing is heavily used in:
- warehouses
- retail
- manufacturing
Power BI Add-Ons
|
License |
Approx Price |
|
Power BI Pro |
~$10/user/month |
|
Power BI Premium Per User |
~$20/user/month |
|
Fabric / Premium Capacity |
Custom |
Most Dynamics analytics deployments require Power BI eventually.
Because executives always ask:
“Can we see this in a dashboard?”
Five minutes after go-live.
Microsoft Teams Add-Ons
Dynamics integrates deeply with Microsoft Teams.
Capabilities:
- embedded CRM records
- Teams calling
- collaboration workspaces
- meeting intelligence
- Copilot integrations
Licensing often depends on:
- Microsoft 365 tier
- Teams Phone
- Copilot add-ons
Customer Voice Add-Ons
Microsoft Dynamics 365 Customer Voice
|
Add-On |
Pricing |
|
Customer Voice Responses |
Usage-based |
Used for:
- surveys
- NPS
- customer feedback
- case follow-up
LinkedIn Sales Navigator Integration
LinkedIn Sales Navigator integrates with Dynamics Sales Enterprise.
|
License |
Approx Price |
|
Sales Navigator Core |
~$100–$160/user/month |
Capabilities:
- lead syncing
- relationship insights
- InMail visibility
- social selling
AI & Copilot Add-Ons
|
AI Capability |
Approx Cost |
|
Copilot for Sales |
~$50/user/month |
|
Copilot for Service |
~$50/user/month |
|
AI Builder Credits |
Usage-based |
|
Customer Insights AI |
Included/premium tiers |
AI costs escalate fast if:
- call transcription
- generative AI
- forecasting
- automation
- sentiment analysis
- knowledge generation
are widely enabled.
Add-On Applications for Additional Functionality
|
Add-On App |
Typical Purpose |
|
Power Apps |
Custom applications |
|
Power Automate |
Workflow automation |
|
Power Pages |
Customer portals |
|
Project Operations |
Project accounting |
|
Commerce |
Retail POS/eCommerce |
|
Human Resources |
HR management |
|
Guides |
Mixed reality training |
|
Remote Assist |
Remote technician support |
Example Dynamics 365 Bundled Licensing Plan
SMB Growth Bundle Example
Company Profile
- 50 employees
- growing sales team
- customer support
- inventory operations
Recommended Bundle
|
Component |
Qty |
Approx Monthly |
|
Business Central Essentials |
15 |
$1,200 |
|
Sales Professional |
10 |
$650 |
|
Customer Service Professional |
5 |
$250 |
|
Team Members |
20 |
$160 |
|
Power BI Pro |
10 |
$100 |
|
Power Automate Premium |
5 |
$75 |
|
Copilot Add-ons |
5 |
$250 |
Estimated Monthly Licensing
≈ $2,685/month
Important SMB Reality Check
Most SMBs overspend because they:
- buy Enterprise licenses unnecessarily
- over-license occasional users
- ignore Team Member licensing
- fail to optimize attach licenses
- underestimate storage
- underestimate Power Platform consumption
The smartest SMB strategy today is usually:
- Business Central
- Sales Professional
- selective Power Apps
- Power BI
- limited AI rollout first
Then scale intelligently.
Instead of going full “enterprise transformation program” on a 40-person company and accidentally recreating SAP trauma in the cloud.
NOTE: Final pricing varies based on licensing eligibility, packaging, and volume tiers.
